“These results underscore the phenomenal amount of
work that our technical team has put in to ensure our network can stand up to
scrutiny. While we have invested heavily in our network, we must pay tribute to
the tremendous sacrifices our team continues to make to ensure our customers
receive superior service”
Managing
Director of Flow Jamaica, Garry Sinclair commenting on the results of the
benchmarking test done by MSI Americas
Despite all of FLOW Jamaica's problems, they do have
a few things to smile about this February 2016.
MSI Americas,
an independent team of international network analysts, recently made their
benchmarking and drive tests for Digicel and FLOW Jamaica public as reported in
the article “Engineering
Company Ranks Flow Top For Frequency And Quality”, published Tuesday
February 9, 2016, The Jamaica Gleaner.
 |
The results from this highly regarded, independent
team of international network suggest that of the two Telecom Providers, FLOW
Jamaica is the faster, stronger and more reliable network on the island.
This doesn’t surprise me, given the fact that
Netflix had said that they have the slowest Internet of the three (3) Telecom
Providers in Jamaica a year ago in February 2015 as noted in my blog article
entitled “Netflix
says Digicel has slowest Broadband Internet – Why Digicel still slow after
CLARO despite Apples and Oranges as 4G LTE beckons”.
Really, you may quip sarcastically? Telecom Provider
FLOW Jamaica is better than Telecom Provider Digicel Jamaica?
After all, you may have been one of the many
Jamaicans complaining about their Cable TV Service back in October 2015 as
noted in my blog
article entitled “74
Percent increase in FLOW Jamaica problems to OUR - FLOW's infrastructure
problems as Digicel Fibre is coming”.
But alas, this is about Network Performance, not
public perception.
So what are these results from MSI Americas exactly?
MSI
Americas benchmarking of FLOW Jamaica and Digicel Jamaica - Revealing that
Telecom Provider really have 3G Internet
As MSI Americas
is a respected team of international network specialists, their word is golden.
MSI Americas
took some 26,000 samples per provider, which are basically tests from within
the Telecom Provider's Network, as FLOW Jamaica and Digicel Jamaica gave them
permission and access to their Telecom Switching platforms. This would involve
test voice and Data Calls as well as evaluation of other Network KPI (Key
Performance Index) to see if they made the benchmark.
According to MSI
Americas, they outrank Digicel outranks in three out of four benchmark
tests, earning a comparative rating on the fourth benchmark test.
The MSI Americas
results are summarized as follows:
1. 99%
of the Flow Jamaica samples remained on the 3G instead of 2G
2. 2.4
more times re-selection from 3G to 2G by Digicel Jamaica
3. More
locations with excellent 3G speed
4. 3Mbps
and higher speeds with Flow Jamaica than with Digicel Jamaica
5. Superior
radio frequency quality with Flow Jamaica
6. Higher
3G retention with Flow Jamaica
Good to note here that MSI Americas refers to their “4G” Network as
a 3G network, which lends credence to my blog and the Geezam blog declaration
that their Network is really just faster 3G called HSDPA or H+ as noted in my Geezam blog entitled “How
to Access LIME or Digicel’s 3G Internet using an unlocked Huawei E1556 Modem
Dongle or Nokia Modem Dongle”.
So what does FLOW have in store for Jamaica?
FLOW
Jamaica Upgrade in 2016 - 4G LTE, FTTH and Call Center of Excellence coming
FLOW Jamaica is undertaking a raft of upgrades as
noted in the article “Flow
says it tops competitor in islandwide mobile benchmarking tests”, published
Tuesday, February 09, 2016, The
Jamaica Observer.
According to Managing Director of Flow Jamaica,
Garry Sinclair, they'll be addressing the many complaints from their customers,
quote: “Flow Jamaica will not rest on these latest achievements. We will
continue to make improvements to our networks, our infrastructure and
facilities while investing in our people to continue to address customers’
concerns and to surpass their needs”.
First, they'll be upgrading to 4G LTE (Long Term
Evolution) sometime later in 2016, which may possibly involved an upgrade to
FTTH (Fiber to the home) for their FLOW Cable TV Network as noted in my blog article
entitled “Why
FLOW Jamaica's 4G LTE Upgrade to counter Digicel Play needs islandwide LTE,
VDSL and DOCSIS 3.1”.
Not so fond of their plan to only upgrade the
metropolitan areas only, but at least they've bumped some 70,000 customers to
20 Mbps since December 2016 as noted in my blog article
entitled “Why
FLOW Jamaica to increase Internet Packages come February 1st 2016”.
They are also testing their Call Center, which is
supposed to be launched in 2016 as well as noted in my MICO Wars Blog article
entitled “FLOW
Jamaica Fiber Optic upgrade means FTTH, 4G LTE and Call Center by 2016”.
According to my Call Center sources, this new Call
Center will be staffed by Jamaicans and will be a client of GraceKennedy in
their New Call Center located at the Kingston CSO (Central Sorting Office)
located on 6-10 Camp Road in Downtown Kingston as reported in my blog article
entitled “How
to find work in Jamaica at Call Centers - GraceKennedy Call Center necessary
for Product Customer Support”.
The MSI Americas
proves that they are the better of the two Telecom Providers. To counters the
rising star that is Digicel Play, now 10,000 subscribers strong as described in
my blog article
entitled “Why
Digicel Play 10,000 Subscribers spells trouble for FLOW Jamaica”, they have
to do launch 4G LTE and FTTH islandwide.
Here’s the link:
MSI Americas Twitter handle: @MSIAmericas
MSI Americas Youtube Channel
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