My Thoughts on Technology and Jamaica: How to find work in Jamaica at Call Centers - 1000 workers for Sutherland Global in Mandeville

Thursday, March 26, 2015

How to find work in Jamaica at Call Centers - 1000 workers for Sutherland Global in Mandeville

Folks working in the Call Center World at Xerox, ACCENT Marketing and elsewhere, I’ve more important news relating to Call Centers that’s more important than Simone Clarke Cooper trying to sneak up on the food on the Smile Jamaica set on Television Jamaica.



This as Mandeville, capital of the parish of Manchester is finally getting their first BPO (Business Process Outsourcing) aka Call Center in the form of Sutherland Global as reported in the article “Mandeville Gets Its First Business Process Outsourcing Company” Published Thursday March 12, 2015 by Janet Silvera, The Jamaica Gleaner.

The Big news broke at a Jamaica Investment Forum on Thursday March 11th 2015 when Prime Minister Portia Simpson Miller announced that Sutherland Global was indeed setting up shop in Mandeville.


This pretty much confirmed my earlier blog article entitled “How to find work in Jamaica at Call Centers - 20000 Call Center Jobs at Sutherland Global in New Kingston and Mandeville means boom time for NCU Students in Manchester” where I’d mentioned that Sutherland Global was expanding not only in New Kingston but also to Mandeville.

They’re also looking for an additional 1000 Call Center Agents, QA (Quality assurance) and Supervisors, most likely staff draw from persons who live in Mandeville. This is my estimate based on the words of Country Head and Associate Vice President for Sutherland Global, Odetta Rockhead, who outlined plans at the Jamaica Investment Forum gathering to grow Sutherland Global from 2000 Jamaican employees to 3000 Jamaican employees.

For those wishing to apply to Sutherland Global, it might be a good idea to read up about the Country Head and Associate Vice President for Sutherland Global, Odetta Rockhead.


Her rise to her current position makes for interesting reading as per the article “Odetta Rockhead, The Woman Who Conquered The BPO Challenge”, published Monday March 16, 2015 by Karrie Williams, The Jamaica Gleaner.

Sutherland Global in Mandeville – 70,000 square feet of ICT Ward Avenue Facility might host two Call Centers

Sutherland Global is truly growing at a very fast pace since 2012 when they had launched as chronicled in my blog article entitled “UWI opens Call Center to employ Students - Call Center Work before Six Degrees of Hell in the Working World”.

Since then, they've switched from hiring University students, their initial pool of employees to taking on persons who've applied from outside of the University of the West Indies as of the fourth quarter of 2014 as per my blog article entitled “How to find work in Jamaica at Call Centers - Sutherland Global Service is now hiring Full-Time Customer Care Consultants to work at the Mona Technology Park as Christmas draws nigh”.


The location of Sutherland Global's Call Center is almost confirmed, with the ICT facility being built on Ward Avenue as described in the article “Ward Avenue ICT facility almost ready”, published Monday, March 23, 2015 BY ALICIA SUTHERLAND Observer staff reporter, The Jamaica Observer being the most likely location.

Based on its size, it may host not only Sutherland Global, but another Call Center. So we may be looking at not just one, but two (2) call Centers sharing the 70,000 square feet of ICT space that's capable of hosting about 1000 seats.


Already the Minister of Finance, Dr. Peter Phillips, has tabled a National five-year strategy to grow the BPO industry from the current target of 15,000 seats to some 30,000 by 2020 as stated in the article “Business Process Outsourcing Sub-Industry To Drive Growth”, Published Wednesday March 25, 2015, The Jamaica Gleaner and “Government hopes to double BPO employment by 2020 — Phillips”, published Sunday, March 15, 2015 BY KARENA BENNETT Business reporter, the Jamaica Observer.

So with 1000 workers needed in six (6) months time, if you're in Mandeville, this may be your lucky day.



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